Setup and Support Questions

Setup begins with a short onboarding discussion where we learn about your business, services and how enquiries should be handled. This allows the AI receptionist to be configured accurately for your specific needs.

Most businesses can be fully configured within a few days. More complex setups involving multiple integrations may take slightly longer depending on the systems involved.

We usually need details about your services, opening hours, booking process and contact preferences. The more context provided, the more accurately the AI receptionist can represent your business.

No. Most of the configuration is handled by the onboarding team. For the chat widget, a small code snippet is added to your website which your web developer can place in a few minutes.

Yes. PASM.AI has a one-time setup fee of $499 which covers full configuration, AI training for your business and system integration. This is a one-off payment and is not charged again.

Yes. The system can integrate with scheduling tools so the AI receptionist can check availability and offer appointment times automatically during conversations.

Yes. Lead details captured by chat or phone can be sent directly into your CRM system. This keeps all enquiries organised and your team can follow up quickly.

Once setup is finished the system begins capturing enquiries immediately. You can monitor activity and the team remains available to assist with any adjustments.

The system runs automatically once configured. Adjustments can be made whenever your business changes, and the PASM.AI team handles updates on your behalf.

Support is available through the PASM.AI team whenever assistance is needed. You can reach us on +1 289 688 3683 or through your account dashboard.

Yes. The configuration can be updated whenever your services, pricing or policies change. This keeps the AI receptionist accurate and up to date.

Yes. The system is tested before launch to ensure calls and chat conversations behave correctly. Any issues are resolved before the system goes live.

Yes. You can call the AI demo line on +1 289 688 3683 to experience how the AI receptionist interacts with callers before committing to setup.

Yes. The onboarding team walks you through how the system works, explains each feature and answers questions throughout the setup process.

Configuration can be updated quickly so future conversations are handled correctly. You can flag any issues and the team will make adjustments promptly.

Yes. If needed the system can be paused or adjusted depending on business requirements such as holiday closures or service changes.

No. The platform operates entirely in the cloud and does not require additional equipment. All you need is an internet connection and your existing devices.

Yes. Voice style can be customised to match the tone of your brand. Options can be discussed during the onboarding process.

Yes. Calls can be routed from your existing business number so customers continue to reach the same number they already know.

Yes. Call recordings can be reviewed to understand customer enquiries and improve how the AI handles conversations over time.

Yes. Conversations can be stored and reviewed later so you can see exactly what customers asked and how the AI responded.

Yes. Notifications can be configured for new enquiries so your team is informed immediately when a lead is captured.

The system can collect contact details so your team can follow up directly. This ensures no enquiry is left unanswered.

Yes. Urgent enquiries can be routed directly to a human contact so important situations are handled quickly.

Yes. PASM.AI operates without long-term contracts. You can cancel your subscription at any time without penalties.

Customer data remains protected according to our privacy policy. You can request information about data handling during the offboarding process.

No. Credits never expire. This means you can use them whenever your business needs them without worrying about losing value.

Yes. The system is configured based on your specific industry and services. Whether you run a law firm, clinic or home services business the AI can be tailored accordingly.

Yes. Many small businesses use the platform to ensure enquiries are never missed. It is particularly valuable for owner-operated businesses where the phone cannot always be answered.

Yes. A 67 percent seasonal discount is currently active. Businesses that subscribe during this period lock in the reduced rate for the life of their subscription.

The discount reduces the standard monthly pricing significantly. Once locked in, the discounted rate applies for as long as the subscription remains active.

Yes. You can start with one product and add the chat widget, inbound calling or outbound calling at any time as your business grows.

Yes. Bundles are available that combine the chat widget with inbound calling or the full suite of all three products at a reduced rate.

Yes. Businesses with more than one location can have the system configured to handle enquiries for each site appropriately.

Yes. The chat widget can be added to WordPress and most other website platforms by placing a small script in the site code.

The widget works with most modern website platforms including WordPress, Wix, Squarespace and custom-built websites. Installation is straightforward for most platforms.

The system is designed to handle data responsibly and can be configured to meet regional privacy requirements including GDPR for UK and European businesses.

Yes. White-label options are available for agencies and businesses that want to offer the platform under their own brand.

Yes. The platform is designed to serve businesses across Canada, the UK, the United States and India with British English used throughout the system.

Call +1 289 688 3683 to speak with our team and begin onboarding. You can also call the AI demo line on +1 289 688 3683 to hear the system in action before you commit.